Frequently Asked Questions

---

 All the prices you are getting are educated guesses by a broker. None of these brokers can guarantee the final price on the first email or text message, as there are still a couple of steps that need to take place before a confirmed carrier makes an offer for your load. 

Once you talk to one of our agents, they will guide you to lock in your spot according to what you're trying to accomplish, this is based on the last 10-15 vehicles of similar dimensions and weight shipped through this route.

Three things to remember:

This is like an auction, and you're competing against other loads to get a spot on the truck.

If you are on a budget, try to provide a bigger window for the pickup dates, usually being flexible can mean getting a better cost.

If you need to go ASAP or need an exact date, be prepared to pay more on the higher end, do not go with unrealistic offers as drivers would only accept fair prices, and that's why one of our agents can lead you to get the best rates according to your necessities.

 Yes!! Your spot is locked in and remember, that's why you are getting multiple calls, emails, and text messages also all these calls you are getting are just educated guesses by brokers, so don't go with the lowest quote just because it is the lowest number, that's the kind of the bait and switch most of the companies out there are doing right now. Once you speak to one of our agents you will get your load booked with the correct price based on your scenario. This is like if you were in an auction, and you are bidding for that space on the truck.  So, it all depends on your scenario. 

 You are covered 100% through the carrier insurance with 0 deductible to you, when the pick up the driver will do a bill of lading notice any scratches or damages just like when you rent a car, upon delivery the same inspection will be made any discrepancies you’ll be covered 100% but you need to note it on the bill on lading, take pictures and do a claim before the drivers leaves. Remember the drivers insurance is the one that covers your car all claims must be done through him. 

 It depends on the route. The good news is when the carrier makes an offer, we will know the final price and an estimated time frame. Going cross country may take 7 to 10 days, neighboring states 2 to 3 days and 3 to 5 days on longer routes. 

 Transport reviews is the official place where you can check what people are saying about transport companies, Usually you find good reviews and bad about every company I always recommend to check for a balance, just like if you see a bad review about Walmart that will not stop you from waking in and buying a flat screen TV. Remember broker never touch your car but we are always to help you with any issue that may arise. 

 Drivers are on the road driving they do no go through 100 phone calls to book a 10 car load so brokers are the guys on the phones drivers the ones on the road. That is why brokers exist, as we are the ones behind a desk finding a carrier who is not only available, have space, does the exact route, but also can do the service during the dates the customer requested. 

 Normally you pay a small lockdown fee on any major card when you lock in the contract and the remaining balance you pay it to the driver, upon delivery on cash-certified funds such as money orders or cashier's checks (no personal checks) Zelle, CashApp or Venmo. If you want to pay everything with a card, it includes a surcharge and you have to tell this before we start negotiating with carriers as the terms are usually more expensive.

Central Dispatch (CD) is the national loading board where we as brokers post the vehicles that need to be moved on a specific Route for the carriers to call the loads they can take along the route, please give us a callback, and you talk to one of our agents we will be able to provide you the best price and date to get your load under contract.

 All brokers and carriers work on the same load board, central dispatch. Therefore, it is important to work with only one broker because when you work with 2 or more brokers, your price will automatically go up since you end up out bidding against yourself. It is kind of like sending 2 guys to the same car auction to buy the same car. 

 Yes, the industry standard allows up to 100 pounds of personal items, preferably in the truck or in the back seat no higher than the window level. If you are going to add more than 100 pounds, we must be upfront with the driver so there are no surprises. They may ask for more money during negotiation if more than 100 lbs. 

 You may designate anyone to release the vehicle at pick up or receive it at delivery. You do not have to be there. However, we do need the name and phone number of the designated person for the contract. This way the carrier can call them before his arrival. As the last option, you may leave the car parked in a safe place with the keys hidden inside and the driver can pick it up. 

In the preliminary stage, all prices from brokers are only educated guesses. We can say the final price is $1 just to make you smile but you need make sure the right offer is made according to your needs. This is why you have to be careful with lowballers who will try to lure you in. Do not go with the lowest quote just because it is the lowest number. That is usually the classic bait-and-switch some brokers do outt there. To make it happen, we need ge to know your scenario.

Also remember:

This is like an auction, and you're competing against other loads to get a spot on the truck.

If you are on a budget, try to provide a bigger window for the pickup dates, usually being flexible can mean getting a better cost.

If you need to go ASAP or need an exact date, be prepared to pay more on the higher end, do not go with unrealistic offers as drivers would only accept fair prices, and that's why one of our agents can lead you to get the best rates according to your necessities.

 When the shipping dates are flexible, customers tend to get better rates as they are waiting for a carrier with an empty spot to be passing by. Some carriers are willing to drop the price just to fill an empty spot. So if you can give us a date range, the final price can be lower. When you want a specific date, the carrier has to schedule his route around your car. Hence, he’ll expect to be compensated at a higher price than on cars that have flexibility. 

 When your vehicle is a non-running vehicle, the carrier will have to use a winch to load it and it will take more time and effort, especially if he has to rearrange his vehicles on the truck since it will be more difficult for him. Keep in mind, not all drivers have a winch and the ones that do, charge more money. Usually, they charge about $100 more for non-running vehicles. 

 To save money, you want to go from big city to big city since they usually operate from and to big cities. Their office hubs are in big cities. If that’s not possible, you want to be close to major interstates as drivers prefer to use them. If you meet the driver at a truck stop or anywhere more accessible, you may get a better rate. 

 The service is door to door as long as the carrier’s truck can fit. If the location site is in a narrow street, a cul-de-sac, condo, or gated community, he may ask you to meet him in a larger street or big parking lot like at a Walmart or Home Depot. .

 The dates are not guaranteed since auto transportation is not a perfect science. However, 99% of the time, carriers are on time. 

Once you place your inquiry online, it goes to 7 to 10 brokers. Therefore, you get multiple calls and emails. The good news is eventually it will go away.

 The main difference is that on enclosed trailers your vehicle is covered inside a container and is not exposed to the elements or debris. Nonetheless, the price is a lot more expensive. It may run you about $400 to $600 more for enclosed. 90% of the customers do open trailer unless their vehicles are race cars or show cars. When the vehicle is less than 4 inches off the ground, it is difficult to get it on an open trailer’s ramp and may cause problems. Otherwise, open trailer is the best cost effective option. Even dealerships ship vehicles on open trailer. 

 To post you order for free please email the following information:

- Pick-up address and person of contact. (Name and phone number)

- Delivery addresses and person of contact. (Name and phone number)

- The earliest and the last available pick up date. (If you do not know the dates yet, you can use approximate dates and you can always change it later).